Next Business Day Hardware Replacement
At WAND, we understand your technology is critical to your business. It simply must work. Unfortunately, that isn’t always the case, which is why we offer TechProtect to ensure replacement hardware and an on-site technician are available next business day to help with any hardware issues.
- Next day hardware replacement
- Includes media players and screens
- On-site technician handles replacement
- One call into 1-800-RUN-WAND handles all your issues
In short, TechProtect is designed to make your life easier knowing that in the case of a hardware failure you can simply call us and we’ll send a tech over ASAP to replace your hardware.
Here are some frequently asked questions about TechProtect:
Do I need to have all my WAND Digital equipment covered by TechProtect?
Yes. All WAND Digital equipment at a site must be covered under TechProtect.
How is it determined that an item needs to be replaced?
You simply call 1-800-RUN-WAND and a technician will diagnose your issue and determine if replacement hardware is needed.
Will my display equipment be replaced with the exact same unit?
Yes. Stock is maintained to service the install base over the life of the TechProtect period.
What is the TechProtect coverage period?
TechProtect coverage can be purchased for three, four or five year durations.
How do I sign up for TechProtect?
Email us at [email protected] and we’ll help you get started!