Self-Service Restaurant Kiosks and the Millennial Generation

Self-service restaurant kiosks are booming in the limited service restaurant industry, especially among the millennial generation. There are many reasons why, but before we jump in to them I want to share a quick story.

One of our WAND Rock Stars was recently at a restaurant chain standing in a long line waiting to order and he noticed something interesting and snapped the photo to the below. Looking at the photo you’ll notice there are two self-service kiosks that are not being used whatsoever by the many customers standing in line to order.

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Well of course our Rock Star walked over the kiosk and immediately placed his order. The reason why? He’s a millennial.READ MORE >>