Self-service restaurant kiosks are booming in the limited service restaurant industry, especially among the millennial generation. There are many reasons why, but before we jump in to them I want to share a quick story.
One of our WAND Rock Stars was recently at a restaurant chain standing in a long line waiting to order and he noticed something interesting and snapped the photo to the below. Looking at the photo you’ll notice there are two self-service kiosks that are not being used whatsoever by the many customers standing in line to order.
Well of course our Rock Star walked over the kiosk and immediately placed his order. The reason why? He’s a millennial.