At WAND, our response times and the actions we take to resolve your problem are determined through an assessment of the impact of the technical issue on your business. The more critical the business impact, the higher the assigned priority. Your success is our priority, and we will work as fast and as best we can to respond to your issue and find a resolution. Note that service levels may vary by product.
Please select your product category below to review service level agreement specifics pertaining to that product.