Customer experience is critically important in the restaurant industry; it can make or break a restaurant since it’s the main reason (besides the food and service) that a customer will choose to return or not. Unfortunately, marketers can’t control things like how great the food tastes or how awesome the customer service is. But, they can control other critical factors of the in-store restaurant experience as part of their omnichannel marketing strategy.
Download our article to learn five things all marketers should be doing to improve the in-store customer experience at their restaurants. It’s a must-read for marketing leaders in the quick serve and fast casual restaurant industry.